What Makes a Good Property Manager?

Whether you are an overwhelmed landlord or a tenant who wants peace of mind, having a good property manager can make a world of difference to your day-to-life. This is especially true in retirement property management, where elderly tenants can find comfort in knowing that they have someone they can rely on.

For people looking to enjoy a stress-free retirement home, a good property manager can go a long way to putting your mind at ease. So, what makes a good property manager? Find out some of the key attributes below:

Great customer service

Being a good property manager isn’t just about property management – it’s also about being able to manage people! Property managers should be a warm and friendly presence who tenants can feel comfortable contacting. Building genuine connections with tenants is a huge part of what being a property manager is about, especially for people embarking on their retirement years. If tenants know that they have someone who can listen to their problems, and provide quick and efficient solutions, they can truly enjoy the retirement lifestyle they deserve.


Given how challenging property management can be, a good property manager will recognise that patience is a virtue. Being a property manager involves dealing with a variety of different personalities and resolving any issues when they are not on the same page. Think of a property manager as a patient mediator between the interests of tenants and landlords, working towards a positive solution when it doesn’t obviously present itself. In the face of difficult circumstances, a property manager can find a place of inner calm to put people at ease!


The roles and responsibilities of a property manager can range from property maintenance to customer communication and compliance. You might think that’s a lot for someone to take on their shoulders, but an organized property manager should be able to take these tasks in their stride. With the ability to prioritize multiple projects at once, a property manager should also have a plan that outlines any important dates (for example rent collection or safety inspections), as well as being able to think on their feet in the case of an emergency.

Attention to detail

When it comes to managing a retirement property, attention to detail is paramount. One part of this is paying close attention to contracts between tenants and landlords, and making sure the property adheres to any health and safety codes. But perhaps most importantly, a good property manager should have the keen eye to spot any issues that might spring up in a property, like safety hazards or faulty appliances. With this in mind, carrying out regular property inspections should be second nature for a good property manager.


Buying a retirement property is a big emotional and financial investment, so tenants will want to know that their living situation is in reliable hands. For this reason, having a knowledgeable property manager to count on is invaluable. As well as keeping up to date with any new developments in health and safety regulations, property managers should be a dependable source of expertise for all questions about property ownership and selling.


With over 200 retirement developments located across the UK, Churchill Estate Management can give you the expert support and friendly guidance that you need to enjoy a carefree retirement. Learn about how we can make your life easier here!