Careline Support Ltd.

Careline Support Ltd. was founded by Churchill Estates Management in 2020, to better the line of communication with Owners and Lodge Managers, and to offer a high quality, trusted end-to-end service.

Unlike other providers, Careline Support specialises in retirement call monitoring, giving an in-depth understanding of the unique requirements our Owners may have.

Careline operators

In safe hands

Thanks to our dedicated team, Careline Support provides a more personal approach, meaning that over time our Residents may hear a familiar voice on the other side of the phone.

Operators aim to answer calls within 60 seconds; and are available 24/7, all year round, so our Owners can enjoy a carefree retirement knowing we are there should they ever need support.

Find out more about Careline Support here.


Please fill out this form to seek Permission for alterations to your property. Once submitted, the form will be reviewed by the Property Services team and you will be contacted with the outcome.

Note that a Permissions fee will be payable prior to CEM giving approval to your Permissions request. You will receive an invoice with the relevant fee as part of this process, to the email address you include on the form.

Any alterations carried out without CEM’s Permission may be in breach of your lease agreement, and may incur an additional fee and/or prompt CEM to request that the work is reinstated to its original condition.