Frequently Asked Questions

Maintenance & Repairs

FAQ Categories

The terms of your lease will define the areas of your apartment you are responsible for. These typically include internal wall and ceiling plaster, flooring, internal doors, bathrooms, and kitchen. Please speak to your On-site Manager should you want clarity on your repair responsibilities.

The landlord or managing agent is responsible for ensuring that maintenance and repairs are undertaken within the communal areas. Your service charge is designed to cover these costs. Please speak to your On-site Manager should you want clarity on communal repair responsibilities.

Didn't find what you were looking for?

If you were unable to find the answers to your questions please get in touch with our team today.

Call us 01425 888910

Permissions

Please fill out this form to seek Permission for alterations to your property. Once submitted, the form will be reviewed by the Property Services team and you will be contacted with the outcome.

Note that a Permissions fee will be payable prior to CEM giving approval to your Permissions request. You will receive an invoice with the relevant fee as part of this process, to the email address you include on the form.

Any alterations carried out without CEM’s Permission may be in breach of your lease agreement, and may incur an additional fee and/or prompt CEM to request that the work is reinstated to its original condition.