What is the Careline service, and how does it work?

Retirement is a time where you should be able to relax and put your mind at ease, but enjoying a completely carefree retirement lifestyle is easier said than done. That is, if you are yet to discover the services of Careline Support. Designed to give retirement property owners comfort and peace of mind in their retirement homes, here is everything you need to know about Careline’s services:

What is the Careline service?

Founded by Churchill Estate Management in 2020, Careline is a support service that provides a fast and reliable line of communication to retirement home owners. Helping to bridge the gap between Lodge Managers and Owners, the aim is to help retirees enjoy a carefree retirement lifestyle.

How can Careline help you?

24/7 assistance

In the case of an emergency, it makes a big difference knowing that you have someone to count on. This is one of the wonders of Careline – if you have a concern or issue at any hour of the day, you’ll be able to speak to someone from the call handling team in no time – our Operators aim to answer calls within 60 seconds. As well as listening to your concerns, our team are specialists at coming with fast and effective solutions to your problems. Whether it’s early in the morning or the middle of the night, you’ll never be alone!

A personal touch

When you use Careline, it won’t just be a robotic voice you hear on the other line. Instead, Careline calls will have the personal feeling of speaking to an old friend! Handling your issues with patience and compassion, soon you will be able to recognise the familiar voices of our dedicated team.

Specialists in retirement

Retirement is a unique stage of life that requires a delicate and understanding approach. With Careline, you can expect to speak to people who know exactly what you are going through, with services tailored to people who are old and potentially living alone. No matter how sensitive or specific the situation, we will always be able to advise on the best course of action!

Security and peace of mind

During your retirement years, the last thing you want to worry about is your own safety and security. In recognition of this, Careline’s specialist call handlers are available to give you the reassurance and peace of mind you need to enjoy retirement life! After all – the more time you spend worrying, the less time you have to make the most of your retirement lifestyle.


Looking for new management for your retirement property? Make the switch to Churchill Estate Management today! As well as giving you 24 hour communication through Careline, we take care of the maintenance and upkeep of your property so you can enjoy an independent retirement lifestyle.